We at House of Jhumkas know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
WHEN WILL I RECEIVE MY ORDER?
Once you've placed the order with us,the product is dispatched to you within 3 to 5 working days days. (We are closed on Saturday-Sunday/Public Holidays)
- The shipping duration will vary from 1-5 days depending upon the location .
- Free shipping is available in subject to a minimum order value. A charge of Rs. 75/- will be applied to all orders below Rs. 1500/-
- The whole order amount including any delivery charges will be refunded if the order is damaged, lost or undelivered to your preferred location.
- We do not ship the same day/next day or in any urgent manner. As we do not want to take any additional stress if the order is time sensitive. Please avoid placing orders if you need the products urgently unless you are in Chennai,TN.
HOW DO I KNOW IF MY ORDER IS DISPATCHED?
- We offer our customers with a real time ORDER TRACKING option on our website. Kindly use the Order number( HOJ1234,example ) to track and receive update under the "TRACK MY ORDER" option on the left hand side of the website under the SHOP button.
At the same time Step by step status update is also send via Email/SMS.
- We provide you with a tracking number and a link to track to your order via E-mail once the order is dispatched, we request you to take the responsibility to carefully track your order till its delivery. .
- We do not have a personal delivery system or team who can call you in advance before delivering a product and we absolutely cannot decide the specific time period the package has to be delivered. We use courier services like DTDC, Professional ,etc to do the delivery and it’s entirely Upto the particular service/delivery staff when it comes to the delivery. We have no authority over their service and timings.
- In case it has been delivered at your address , but it was collected by security staff, House help, neighbor etc. We do not have any guarantee regarding such cases As There will be no advance call or communication from the courier companies while delivering your order, so kindly track your order regularly to receive with no hassles.
- Shipping Updates are given only via email/sms . There shall be no calls made regarding the same.
- House of Jhumkas will not be responsible for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3-5 working days from the date of the order and payment.
IS CASH ON DELIVERY AVAILABLE?
- Yes, But only in Chennai,TN (within city limits).
- additional charge of 250 (depending on location) INR is added as Personal door to door Delivery fee.
- To place, C.O.D orders, Please WhatsApp us on +91 8248519920.
- We also offer Pick up facility at our residence in Chennai where you can come in person to collect and pay for the same in cash. However we do not showcase/display our products for sale/Trial as its our personal residence not a work space.
- One can Whatsapp us the screenshots of the desired products from our Website and We shall keep the said items ready to be picked up.
WHAT IF I RECEIVE MY PARCEL IN AN OPENED CONDITION?
- We ship our packages inside an anti-tamper plastic sealed pouches,
If you feel that your package was opened/tampered with, please don't accept delivery. Always check the outside cover for the package. look out for any torn corners...and in case of such unfortunate event, kindly Return it back to the delivery staff and mention it has been tampered with and also take pictures of the same.